Thank you for shopping at the SuperBox Official Store. We stand behind the quality of our products and want you to be completely satisfied with your purchase.

Return & Exchange Window

We accept returns or exchanges within 30 days of delivery.

To be eligible, items must be:

• Unused and in original condition

• In original packaging with all accessories included

• Accompanied by the original order number or proof of purchase

Non-Returnable Items

We cannot accept returns on:

• Products that show signs of use or damage

• Clearance or final sale items

• Products returned without prior authorization 

Return Shipping

• If the return is due to our error (e.g., wrong item, defective product), we will cover the return shipping cost.

• If the return is for other reasons (e.g., changed mind), customers are responsible for return shipping fees.

We recommend using a trackable shipping service for returns to ensure safe delivery.

How to Start a Return

1. Contact our customer service team at sales@mysuperboxestv.com with your order number and reason for return.

2. Wait for return authorization and instructions.

3. Ship the item back to the address we provide.

Refund Process

Once your return is received and inspected, we will notify you via email.

• Approved refunds will be issued to your original payment method within 5–7 business days.

• Shipping fees (if any) are non-refundable unless due to our error.